Is this Southside hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Southside hotel have a swimming pool?

Yes, this Southside hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Southside hotel?

Best-rates for the Southside hotel starts from $97 per night with includes Accessibility, Kitchen, Laundry, Air Conditioner, Parking, Business Services, Sports/Activities, Wellness Facilities, Guest Services, Child Friendly, Internet, Pool, Wheelchair Accessible, Breakfast, Security/Safety, Bedding/Linens with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Southside hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Southside hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Southside hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Southside hotel?

Based on the information reported by the owner or manager, the Southside hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Southside hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Southside hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Tru by Hilton Jacksonville South Mandarin | Hotel in Jacksonville

9.0 (1003 Reviews) | 1 Bathroom

Southside Hotel | Tru by Hilton Jacksonville South Mandarin

Hotel in Southside, Jacksonville

Hotel in Jacksonville with free breakfast and a 24-hour fitness center
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Housekeeping is available on request.
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Soap

Towels

Private bathroom

Hair dryer

Toothbrush and toothpaste (on request)

Bedroom

Blackout drapes/curtains

Heating (climate-controlled)

Air conditioning (climate-controlled)

Bed sheets

Desk

Laptop-friendly workspace

Desk chair

Iron/ironing board

Breakfast

Free buffet breakfast available daily 6:00 AM–10:00 AM

Coffee/tea in common area(s)

Mini-fridge

Parking

Wheelchair-accessible parking and van parking available

Free uncovered self parking on site

Accessibility

Braille signage

Elevator

Wheelchair accessible (may have limitations)

8 on-site accessible parking spaces

Grab bar in shower

Wheelchair-accessible fitness center

Wheelchair-accessible registration desk height (inches): 34

Elevator door width (inches): 42

Wheelchair-accessible public washroom

Wheelchairs available on site

Wheelchair-accessible business center

Wheelchair-accessible path to elevator

Stairway handrail height (inches): 34

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible parking

Handrails in stairways

Stair-free path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Phone accessibility kit

Well-lit path to entrance

Wheelchair-accessible van parking

Shower grab bar height (inches): 21

Activities

Outlet shopping

Health/beauty spa

Outdoor pool

24-hour fitness center

Arcade/game room

Entertainment

Cable channels

LCD TV

Premium channels

General

24-hour business center

Computer station

Meeting room

Elevator

Front-desk safe

Banquet hall

Vending machine

Spanish

English

Smoke-free property

TV in lobby

Guest Services

Mini-fridge

Outdoor pool

Arcade/game room

Snack bar/deli

Fence around the pool

Housekeeping (on request)

Change of towels (on request)

24-hour front desk

Change of bedsheets (on request)

Luggage storage

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Pool sun loungers

Pool umbrellas

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 21

Check-out

Check-out before noon

Child Policy

Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available.

Payment Policy

Pet fee: usd 80.63 per accommodation (varies based on length of stay) service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total pets pets allowed for an extra charge of usd 80.63 per accommodation (varies based on length of stay) pets cannot be left unattended service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Carla

Nov 15, 2025 03:45:44 AM

Review Score: 6

Summary: The room was clean and tidy, the checkin was easy, the atmosphere was good. The bed needs to be replaced (sinking in the middle) and the breakfast left a lot to be desired.

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 2 Queen Beds, Accessible (Hearing) Room Size: 391 square feet m² 2 Queen Beds	General Number of living rooms 0, Square feet - 391, Number of bedrooms - 0, No cribs (infant beds), Ping - 11, Shower only, Square meters - 36, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) Room Size: 231 square feet m² 1 King Bed	General Number of living rooms 0, Roll-in shower width (inches) - 63, Number of bedrooms - 0, Ping - 6, Square feet - 231, Shower only, Wheelchair accessible, Roll-in shower width (centimeters) - 160, Square meters - 21, No cribs (infant beds), Rainfall showerhead, Bed count minimum 1, Roll-in shower, Bed count maximum 1
Room, 1 King Bed, Accessible, Bathtub Room Size: 255 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Doorbell/telephone notification, Ping - 7, Bathtub only, Hand-held showerhead, Square meters - 24, Wheelchair accessible, Square feet - 255, Location - ground floor, No cribs (infant beds), Bathroom emergency pull cord, Bed count minimum 1, Bed count maximum 1
Basic Room, 1 King Bed Room Size: 231 square feet m² 1 King Bed	General Square meters - 21, Number of living rooms 0, Number of bedrooms - 0, Ping - 6, No cribs (infant beds), Square feet - 231, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1
Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower) Room Size: 391 square feet m² 2 Queen Beds	General Number of living rooms 0, Roll-in shower width (inches) - 63, Number of bedrooms - 0, Ping - 11, Shower only, Square meters - 36, Wheelchair accessible, Roll-in shower width (centimeters) - 160, Square feet - 391, No cribs (infant beds), Rainfall showerhead, Roll-in shower, Bed count minimum 2, Bed count maximum 2
Room, 2 Queen Beds, Accessible, Bathtub Room Size: 435 square feet m² 2 Queen Beds	General Number of living rooms 0, Square feet - 435, Number of bedrooms - 0, Doorbell/telephone notification, Ping - 12, Bathtub only, Bathtub or shower, Hand-held showerhead, Wheelchair accessible, Accessible bathtub, Square meters - 40, Location - ground floor, No cribs (infant beds), Bathroom emergency pull cord, Bed count minimum 2, Bed count maximum 2
Room, 2 Queen Beds Room Size: 391 square feet m² 2 Queen Beds	General Number of living rooms 0, Square feet - 391, Number of bedrooms - 0, No cribs (infant beds), Ping - 11, Shower only, Square meters - 36, Rainfall showerhead, Bed count minimum 2, Bed count maximum 2
Room, 1 King Bed, Accessible (Hearing) Room Size: 231 square feet m² 1 King Bed	General Square meters - 21, Number of living rooms 0, Number of bedrooms - 0, Ping - 6, No cribs (infant beds), Square feet - 231, Shower only, Rainfall showerhead, Bed count minimum 1, Bed count maximum 1