Is this Southbank hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Southbank hotel have a swimming pool?

No, this Southbank hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Southbank hotel?

Best-rates for the Southbank hotel starts from $92 per night with includes Wellness Facilities, Air Conditioner, Parking, TV, Kitchen, Accessibility, Child Friendly, Internet, Laundry, Bedding/Linens, Toiletries, Guest Services, Wheelchair Accessible, Security/Safety, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Southbank hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Southbank hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Southbank hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Southbank hotel?

Based on the information reported by the owner or manager, the Southbank hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Southbank hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Southbank hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Extended Stay America Suites Jacksonville Riverwalk Conv Ctr | Hotel in Jacksonville

6.2 (1004 Reviews) | 1 Bathroom

Southbank Hotel | Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Hotel in Southbank, Jacksonville

Hotel in Jacksonville with free breakfast and a 24-hour front desk
Self parking, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a vending machine.
Housekeeping is available on request.
Extended Stay America Suites Jacksonville Riverwalk Conv Ctr offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

Amenities

Air Conditioner

Parking

Wheelchair Accessible

Accessibility

Security/Safety

Bedding/Linens

Wellness Facilities

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Bathroom (partially open)

Shower/tub combination

Hair dryer (on request)

Free toiletries

Towels

Bedroom

Air conditioning

Bed sheets

Phone

Desk

Iron/ironing board

Breakfast

Free on-the-go breakfast available daily 6 AM–9:30 AM

Refrigerator

Microwave

Cookware/dishes/utensils

Coffee/tea maker

Stovetop

Kitchen

Parking

Self parking on site (USD 8.60 per day)

Accessibility

Elevator

Entertainment

Cable channels

Premium channels

Flat-screen TV

General

Elevator

Vending machine

English

Smoke-free property

Guest Services

Laundry facilities

Refrigerator

Microwave

Kitchen

Laundry facilities

Housekeeping (on request)

24-hour front desk

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight

Check-out

Check-out before 11:00 am

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Self parking fee: usd 8.60 per day pet fee: usd 25.00 per pet, per night (maximum usd 150 per stay) service animals are exempt from fees housekeeping is available for an additional fee the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total pets pets allowed for an extra charge of usd 25.00 per pet, per night (maximum usd 150 per stay) pets cannot be left unattended restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Charles

Jun 28, 2025 10:38:36 AM

Review Score: 4

Summary: No one at reception on arrival (8 pm). Checkin process overly complex. Roaches in lobby at elevator and room-level hallway. Room-level floors filthy entire stay. Kitchen sink filthy. Over half TV stations “No Signal.” No answer at recreation; had to walk down, wait for attendant to show up. Wheels on luggage cart flat; hard to guide loaded; reception indifferent when pointed out. “Grab-n-Go” breakfast not designated on site. Parking fee (IN OUTSIDE LOT!) VERY few waste cans in common areas. Positives: low pet fees; comfy bed; overall value.

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Room Arrangement

Room Info	Facilities
Studio, 1 Queen Bed, Accessible, Non Smoking Room Size: m² 1 Queen Bed	General Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Studio, 1 King Bed, Non Smoking Room Size: m² 1 King Bed	General Outdoor spaces not available, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Studio, 1 Queen Bed, Non Smoking Room Size: m² 1 Queen Bed	General Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Studio, 2 Double Beds, Non Smoking Room Size: m² 2 Double Beds	General Number of bedrooms - 0, Bed count minimum 2, Bed count maximum 2